ON THE GROUND AND IN THE SHELTER: RHINELANDER VOLUNTEER SHARES TEXAS TORNADO STORIES

By Max Seigle, American Red Cross Public Affairs Volunteer

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Carol on left with Marie (in ERV) who is from Nebraska and Jim (right) from Michigan.

Carol Miller started the New Year more than 1,000 miles away from home. She wasn’t on vacation or with her family. On January 1st, she arrived in Texas to help tornado victims for her 13th national deployment with the American Red Cross.

“I didn’t even think of it as a holiday. I just rolled up my sleeves and went to work. I just focused on what had to be done first,” Miller said in a recent interview with the Red Cross Public Affairs.

Miller, from Rhinelander, served as a Health Services Supervisor in communities near Dallas, following the deadly Texas tornadoes at the end of December. She was one of more than 580 Red Cross volunteers working in disaster zones across the state. Overall, the assisted close to 900 individuals and families in need.

“Insulation everywhere, piles of debris, all of their belongings, their lifetime… everything is stacked at the curb ready to be taken away,” Miller said.

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In part of her role, Miller saw first-hand the devastating aftermath of the tornadoes. In the city of Glenn Heights, she visited hard-hit neighborhoods with a Red Cross team offering a variety of assistance. Miller focused on securing immediate medical needs for residents.

“I helped replace a lot of prescriptions, wheel-chairs, walkers, eye glasses, helping people find sources for hearing aid replacement,” Miller said.

Miller also recalled helping a family find a new hospital bed for their mother and nebulizers for people with asthma. She talked about being an advocate for clients with their pharmacy and insurance company, and also helped with clinic referrals.

In the city of Garland, Miller spent time at Red Cross shelter. While serving there, she met a mother and her four kids, ages 2 to 13. Their father was in the hospital recovering from injuries he sustained in the tornado.

“The mom would get very tearful as she thought about her home and her concern about her husband and what they’re going to do next,” Miller said.

Miller worked with the family to get diabetic supplies for the mother and asthma medications for her five-year-old son. Other volunteers in the shelter helped with temporary housing assistance. Miller said the mother was grateful.

“My greatest reward is getting a hug from people like that,” she said.

During her deployment, Miller also heard stories from residents about the day the tornadoes hit. They described a pea-green sky and still surroundings, then the disaster.

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“This was more like five freight trains or a couple of jet engines,” she said residents told her.

The family she met at the Garland shelter said they took cover in a bathtub with the father holding a mattress on top of them. Afterwards, it took crews a half hour to 45 minutes to get them out of their home. She said the father had injuries that required surgery while everyone had cuts and bruises.

Miller spent more than a week in Texas. She’s now surpassed the dozen mark with 13 national deployments with the Red Cross. These are experiences she has grown to treasure.

“Just the thanks you get from the clients and just being able to help my fellow brothers and sister in their time of need. It’s very rewarding personally, it’s a way to give back because we’ve been very blessed,” she said.

Thank you Carol for proudly representing the Red Cross in Texas. Your desire to help others in their greatest times of need is inspiring.

The American Red Cross has many volunteer opportunities, including becoming a disaster responder, supporting military troops, and many more. Red Cross volunteers are united by their service and the feeling that in changing others’ lives, their lives are also changed. To learn more, visit www.redcross.org/volunteer or contact the office of Volunteer Resources at volunteerwisconsin@redcross.org.

 

Local Red Cross Responder Shares Missouri Stories

By Max Seigle, American Red Cross Public Affairs Volunteer

New Year’s Eve in an American Red Cross shelter, a few 30-hour shifts and helping a woman on oxygen cope with a mandatory evacuation. Those were just a few of the powerful experiences for Becky Tiles during a two-week disaster deployment to   Missouri.

missouri blogTiles, of Oshkosh, spent most of her time in Manchester, Missouri near St. Louis. She served as a shelter supervisor at the Manchester United Methodist Church. The church turned into an emergency shelter for area residents, who were forced to evacuate their homes while authorities monitored nearby levies.

In late December, rising river levels in Missouri triggered hundreds of evacuations and severe flooding. As of this week, the Red Cross had opened 12 shelters across the state with nearly 600 overnight stays. Shelter volunteers have also served more than 31,000 meals and snacks.

“You talk with them but you also do a lot of mental health, a lot of encouraging them and helping them to look ahead,” Tiles said in a recent interview with Red Cross Public Affairs.

Tiles said her shelter operated around the missouri blog 1clock, with volunteers doing 12-hour shifts. There were some days, however, where she had to pull 30-hour days to make sure there were always two people on staff.

“Someone has to be there and I would never leave the shelter or the scene without adequate coverage,” Tiles said. “It just wouldn’t be the right thing for the shelter manager to do, when it has to be done, it has to be done. I feel pretty strongly about that.”

The shelter offered clients a safe place to sleep, eat and clean up, and also get updates on when they could return home. Tiles spent New Year’s Eve with residents and brought decorations, lemonade and cookies to celebrate.

“It really brought us together,” she said. “It was really a heart-warming moment because people weren’t at home and they were missing out on their own activities. I think we all had tears in our eyes after we sat around drinking our lemonade.”

Tiles also recalled helping a middle-aged woman with an oxygen tank, who showed up to the shelter with her cat. She said the cat was able to stay in a Humane Society trailer outside and Tiles gave the owner a stuffed animal to sleep with in place of her pet. “She just adored that,” Tiles said. She also remembers some tough moments with that woman.

“Just talking with her and crying with her and saying this is where you need to be, this is the safest place you need to be and taking care of her. Her medical needs were important,” Tiles said.

Red Cross shelters offer nurses on staff to help clients with immediate medical needs. Their expertise is just one part of a comprehensive package of emergency services offered by the Red Cross. From her experience in Missouri, Tiles said the clients appreciate the assistance.missouri blog 2

“They repeat over and over again, I don’t know what I would do without you having been here. They really meant it,” Tiles said.

This national deployment to Missouri was the first one for Tiles. She says she’d do it again and would be open to new roles, like case work.

Mid-Winter Dangers

winter home fire

Mid-December evenings can mean extremely cold temperatures. It is definitely not the time to be out in the elements, especially with a one-year old child. Unfortunately, this was the case for a young family; their dreams were going up in flames, while the temperature was falling to 30 below zero.

The home was their first, and they were remodeling it, putting everything – both money and sweat equity — they had into it. Like many Midwest families, they use a wood-burning stove to keep their home warm. The father was at work, while the mother was home with their son.  The fire began on the lower level of the two-story home and smoke quickly consumed the upper level.

Luckily, the mother heard the smoke alarm, ran to her infant son, called for the dog and escaped safely – barefoot, and with just the cloths on their backs. The fire grew so large that four separate fire companies responded.  Even with their most valiant efforts, the firefighters were unable to save the home. The family lost everything – all their remodeling efforts, all the Christmas presents, already bought and wrapped. The ruin was later bulldozed.

The American Red Cross Disaster Action Team, including Sharon Rohrer, arrived shortly after the firefighters. They had two missions: support the young family through this devastating situation, and provide hot coffee, water and nourishment to the firefighters and first responders. Neighbors opened their doors to keep everyone warm, and the Red Cross was welcomed throughout the neighborhood.

For the family specifically, the Red Cross ensured they took the first step to recovery. This included giving them someone to talk to, help in figuring out what comes next, the community resources that were available to them, and immediate funds to jumpstart their recovery. A client assistance card was provided so they could purchase winter clothing, shoes, and even food.

As for Sharon Rohrer, it turns out this RN has been responding to disasters since Hurricane Andrew (1992) as a Red Cross volunteer! She was also on the Condolence Team for the OSO Mudslides.  Having seen her share of destruction and despair, she is acutely aware of how each emergency affects a family. She stated, “I gained back more than I have given just knowing how my own family was helped.” That’s right; this was the home of her grandson, significant other & great-grandson.  “Recalling the situation in its entirety, our physical and emotional support for all involved plus our presence may have been appreciated more than anything.”

The support of the American Red Cross is only possible due to the dedicated staff and volunteers, community partners and donors alike. For more information on how you can help, please visit redcross.org.

When Letting Go Saves A Life

By Barbara Behling, Wisconsin Red Cross Chief Communications Officer

Baby Adrianna and Mom

Three day weekends for many include family, fellowship, food and fun. For the Garcia family, Labor Day turned into a day of panic, horror and help from the American Red Cross.

In the early morning hours, Felipe Garcia was woken by the faint sound of the hallway smoke alarms, and he smelled smoke. He rose from his bed, went to hallway door, opened it and immediately shut-it. “It was filled with black-smoke so thick I didn’t want to take my family out there,” he stated. He turned, yelled for his two teenage boys to wake-up, and for his wife to get herself and 5-month old Arianna up.

Even though they lived on the second floor of the Middleton, Wisconsin apartment building, he knew they would have to escape out the window. “We did what we had to do. So I lowered the first boy out the window as far as I could reach and then let him go. He hit the ground hard. We repeated this for the second teenager. When I turned to my wife for the baby, we knew it was imminent I would have to drop her too. With the boys on the ground, they caught her softly,” he recalls.

Standing outside their burning building, they watched as the fire department fought to save the building, and assessed their injuries. One of the boys’ ankle, and the others’ wrist, was throbbing and the baby wouldn’t stop coughing, so all went to the Emergency Room for immediate help. X-rays for the boys proved nothing was broken.

Upon returning to the apartment complex, the Garcia family was met by American Red Cross disaster responders. Even with English being their second language, it did not take long to translate the fear and pain in each of their stories. Our bi-lingual responder assured them the Red Cross would be there for them as they asked, “What do we do next?”

The fire investigation was going to take all day, and depending on power and water, residents were likely not be able to return for up to a week, or longer, due to the damage. With the weekend temperatures reaching 92 degrees, and humidity nearing the same level, it was miserable for anyone to be outside for long periods of time. Therefore, the Red Cross opened a shelter in the nearby Middleton High School. This air conditioned building had bathrooms, cool air and places to gather. Not only that, but the residents were greeted with coffee, juice, water and hot breakfasts, plus some donuts too! From the time they arrived, the sense of relief was evident on their faces.

As people started to relax, the Red Cross’ mental health and health services responders went table-to-table to casually strike up conversations, check on everyone’s emotional state, and to ensure no injuries were overlooked.  To a casual observer, the shelter almost looked like a regular family reunion: people were chatting, kids were playing and food and beverages were provided throughout the day. Best of all, little Arianna was smiling, giggling and acting like a 5-month old. As this was happening, the Red Cross team back at the fire site was working with the apartment management and fire and local officials to determine what emergency housing needs would be needed.

As for the Garcia family, they were able to fill clothesbaskets with clothing, medications, a few toys and items they would need. Family and friends stepped in to offer shelter while their apartment underwent cleaning and repairs. In addition, the Red Cross provided financial assistance for food and miscellaneous needs. The Red Cross also provided personal hygiene items and helped them navigate the recovery process.

The support of the American Red Cross is only possible due to the dedicated staff and volunteers, community partners and donors alike. For more information on how you can help, please visit redcross.org.

Stepping into a Client’s Shoes

By Viv Chappell, Red Cross Grants Specialist

MKE Simulation_3 Photo Layout On September 23, 2015, I stepped into the shoes of an American Red Cross disaster client. Fortunately for me, it was part of an emergency training drill, rather than a real event. I took part as an actor in a simulated aviation crisis—the General Mitchell International Airport 2015 Full Scale Exercise. Every three years, the airport and community partners put the Airport Emergency Plan into action, simulating a response to help prepare for the real thing.

In this scenario, a commercial airline—Dairy Air—experienced an emergency when a plane with 120 souls aboard landed short of the airport runway. The impact resulted in several small fires, major damage to aircraft, mass casualties and much scattered debris. In an aviation disaster response such as this, numerous stakeholders are involved, from the airline, to first responders, to the Red Cross. During this exercise, the Red Cross mobilized Health Services and Disaster Mental Health responders to assist with triage, as well as Government Liaisons, Public Affairs, Staffing personnel, and Family Assistant Specialists (FAS).

MKE Simulation_Actor AssignmentFAS volunteers work with specific families affected by an aviation disaster. They assist in the flow of information to and from families and friends of the people on the flight. FAS workers also provide support by listening to the concerns of the crash victim’s loved ones, obtaining or contacting resources, as well as providing logistical support for their needs.

My assignment was that of distraught and angry friend of Mary Jo Noyse, a passenger on the plane that went down. The other loved ones and I were guided to the Family and Friends Center, and each assigned a Red Cross Family Assistant Specialist. My assigned volunteer, Taira Grubb, sat down with me and assured me that she would do everything she could to help me get through the situation. She listened to my fears and angry demands with a soothing calmness. She confirmed that my friend Mary Jo was on the flight manifest, and took down identifying information about her. She helped me contact my friend’s family to notify them of the crash. She brought me water and a snack as we awaited news. As we talked, I thought of a real friend of mine, and imagined what it would feel like if she had really been in a plane crash. When I welled up with emotion, Taira comforted me and patted me on the back, a tear in her eye brought on by sincere compassion.

MKE Simulation_Disaster Vols w VestsI looked around the room filled with Red Crossers in their familiar disaster relief vests, providing comfort to a dozen more people. I hope we never have to activate this response for a real situation. But if we do, I know from first-hand experience that the Red Cross will be there to provide care and support to people in their darkest hour.

To find out more about the Red Cross disaster relief, please visit the Wisconsin Red Cross Disaster Services page.

Western Wildfires Do Affect Us

Red Cross workers witness the devastating affect of wildfires

Red Cross workers witness the devastating affect of wildfires

The United States as a whole is in the midst of one of the worst, and most expensive, wildfire seasons on record. To-date this year, more than 8.5 million acres have burned. In addition to the wildfires currently devastating California, Red Cross disaster workers are assisting with relief efforts for an additional 26 large-scale active wildfires that are currently burning across Idaho, Oregon, Texas, Utah, Washington and Wyoming.

So far this wildfire season, Red Cross teams across multiple states have operated 52 shelters that saw over 2,400 overnight stays, served nearly 41,000 meals and snacks and distributed nearly 5,000 relief supplies to assist those impacted by raging wildfires. The Red Cross is also working with partners to provide care for evacuated pets and animals.

When disasters hit, the impact is felt far and wide – property is damaged, people are displaced, and lives are upended. But one of the greatest impacts of a disaster is often unseen: the effect on people’s emotional health and mental well-being. Trained Red Cross caseworkers are providing much needed mental health services for individuals and families impacted by these disasters, helping people deal with the intensity of the disaster and connect with additional resources within their community. And as fires continue to burn, Red Cross disaster workers are also looking ahead to coordinate recovery efforts for both individuals and families impacted and displaced by these devastating fires. The Red Cross will continue to work within communities to provide the needed resources to help people respond and recover from wildfires – even after the smoke clears.

Disaster Preparedness

People in the path wildfires, hurricanes and other severe weather should download the Red Cross Emergency App for real time access to weather alerts, preparedness information, safety tips and shelter locations. The Emergency App provides expert advice on what to do during floods, tornadoes, wildfires and other disasters. The app also provides lifesaving information on emergency first aid for various situations such as what to do for heart attacks, heat-related emergencies and includes water safety tips. Pre-loaded content ensures that guidance from Red Cross experts is available anytime, anywhere – even without mobile connectivity. The Emergency App is available for free in app stores for smartphones and tablets and can also be found by searching for American Red Cross or by going to redcross.org/apps.

Wildfire Tips

With no end in sight to critical fire weather in the affected states, the Red Cross has safety steps people should follow if they live in an area where a wildfire is possible:

  • If a wildfire threatens, be ready to leave at a moment’s notice.
  • Listen to local radio and television stations for updated emergency information.
  • Always back your car into the garage or park it in an open space facing the direction of escape.
  • Confine pets to one room or spot so that you can find them if you need to evacuate quickly.
  • Arrange for temporary housing at a friend or relative’s home outside the threatened area.
  • Keep indoor air clean by closing windows and doors to prevent outside smoke from getting in.
  • Use the recycle or re-circulate mode on the air conditioner in your home or car.
  • When smoke levels are high, do not use anything that burns and adds to indoor air pollution, such as candles, fireplaces and gas stoves.

Click here for additional safety information, including what do to before, during and after a wildfire.

  • To support wildfires and residential fires alike, please consider making a financial contribution at redcross.org/donate
  • To become a disaster responder like Gene Wallis and Vicki Gurriell, you can start your volunteer application at redcross.org/volunteer

Canada’s Wildfire Relief Efforts Supported by Hometown Gal

The Canadian and the American Red Cross joined forces to support 10,000 Saskatchewan wildfire evacuees, this Brenda’s story.

By Brenda Haney, American Red Cross Volunteer

On July 7, 2015 the Red Cross asked if I would represent the U.S. on an International Deployment to Canada. I agreed to go although I had only been home for a week from a deployment in Louisiana.

Diana O’Neill and I left Madison and flew to Edmonton, Alberta on July 8th. We made it through Customs and travelled five hours by bus to Cold Lake, Alberta. Once there we assisted with a shelter with approximately 600 people of several different native Canadian Bands.

Due to the large number of evacuations they were loaded on buses with only the clothes on their backs and bused six hours from Saskatchewan to Cold Lake, Alberta.  The City of Cold Lake opened up one of their buildings to accommodate the people coming in. There were many challenges dealing with this many people and the different cultures.

After two days Diana and I were promoted to shelter managers. We worked 12 hour shifts, both day and night. We were warmly welcomed by our counterparts with the Canadian Red Cross. We worked closely with the government officials to ensure a safe shelter operation.

There were several health issues that required the use of hotels and campgrounds as alternate shelters.

On the 11th day of our deployment we were given the “all clear” to start sending people home. In just two days we had everyone accounted for and on their way back home to Saskatchewan.

The tear down began and the massive task of tearing down cots began. We loaded all the cots in semis and hired a cleaning company to clean and sterilize everything.

It is time to take a break as this was my 5th deployment of 2015. Deployment number three was a driving trip to Texas. Diana and I drove over 4,000 miles roundtrip in the Emergency Relief Vehicle going from Madison to San Marcos, TX to assist with flooding.

I am thankful for the wonderful people I have met on these Red Cross deployments. I am happy that I have been able to help people in their time of need.

A collection of our 1st International Deployment memorabilia will be displayed at the Madison Red Cross Office.

To begin your American Red Cross adventure, please visit redcross.org/volunteer

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